Contact centers

Call certification

Record calls with iBS and certify notifications and derived actions.

Blockchain technology provides an additional layer of security and trust, significantly reducing the risk of fraud, improving the traceability and auditing of operations and protecting both consumers and companies involved calls.

iBS is a solution based on this revolutionary technology, designed to provide unchangeable and secure certification of calls received in a Contact Center. With iBS, you can take the trust and integrity of your online recruitment processes and customer service to a higher level.

Discover how iBS revolutionizes security and reliability, eliminating the risk of fraud and the losses that it entails.

With iBS you’ll get:

Integrity guarantee:

Each call is recorded in an immutable way, which ensures that the information and agreements reached during the conversation cannot be modified or manipulated later.

Pruebas Verificables:

iBS certified calls provide verifiable and non-repudiable evidence in case of disputes or litigation. With strong evidence backed by blockchain technology, you can resolve disputes quickly and fairly.

Normative compliance:

By using iBS in the contracting and customer service processes, you guarantee compliance with the relevant regulations and standards. Blockchain-backed call certification is an effective measure to demonstrate transparency and regulatory compliance.

With iBS you’ll avoid:

Data manipulation

By certifying calls with iBS, you protect yourself against any attempt to manipulate or alter the recorded data. Blockchain technology ensures the integrity of the information and the authenticity of the calls.

Expensive disputes and litigation:

Call certification provided by iBS helps prevent lengthy disputes and costly litigation. With verifiable evidence backed by blockchain technology, you can efficiently resolve issues and avoid costly legal proceedings.

Loss of customer confidence:

By implementing iBS you demonstrate your commitment to transparency and integrity. By avoiding any suspicion of manipulation or misunderstanding, you strengthen the trust of your customers and improve their experience.

Advantages of using iBS:

Quick and easy implementation

IBS is based on the BaaS model, offering a solution ready to be integrated into all types of platforms and processes through a simple API, without the need to develop from scratch.